Easy Towing Answers Client’s Most Frequently Asked Questions

We are a leading towing company servicing the area of Sacramento County. This post lists down the most frequently asked questions we get from our customers, clients, and towing franchisees about our services. In no particular order, we provide answers to the most common questions we get in emails, phone calls, and in person, from our clients themselves.

What are the different towing services you provide?

We have a varied list of services, including auto towing (for light, medium, and heavy duty towing), dolly towing, flatbed towing, motorcycle towing, flat tire change, broken key in ignition extraction, car lockout, gas filling, dead battery jumpstart or replacement, and roadside assistance.

I’ve never heard of the term ‘roadside assistance’ before. What exactly does it mean, and how different is it from ‘towing services’?

Strictly speaking, ‘roadside assistance’ is an umbrella term used by towing companies to refer to all kinds of services provided to customers who are stranded or stuck on the road, hence the name. The term is more often used than the specific service required by a client, because more often than not the service required is unique to that client’s situation, and a towing company is mandated to provide said service under any circumstance and since the towing company is in this case considered a first responder.

Common roadside assistance services provided to customers include spare tire replacement, car battery replacement, jumpstarting, car lock picking, key duplication and replacement, gas refilling, and so on.

Towing services are technically, a form of roadside assistance, but in order not to confuse customers the term ‘towing services’ is used to differentiate it from other forms of roadside assistance, since towing companies also offer an array of towing services catering to different types of vehicles, which is usually based on that vehicles make, model, dimensions, or weight.

Do you tow to all areas in Sacramento

Absolutely. We’ve expanded our towing services to make sure that we’re able to reach every corner of Sacramento. But we get a high concentration of callers located in Elk Grove and other cities Sacramento County, such as Rancho Cordova, Fair Oaks, Antelope, Galt, Orangevale, North Highlands, Florin, Isleton, and Laguna.

What are your operating hours?

We are available 24 hours a day, 7 days a week, all year long. Yes, that means we’re available on all weekends and holidays of the year, even on non-working holidays. We also stay open despite bad weather, where most shops or services would mostly be closed down.  That means our hotline never goes dead and a customer service representative is always available to take your call.

How fast can you get to a stranded customer calling from an obscure location? Do you have a standard ETA for all clients?

As part of company policy, we do not have a standard ETA for our customers calling within the Sacramento County. Aside from practical reasons, it’s also because we don’t like making promises we can’t keep. Every service we provide will be unique to the situation, such as a client’s location, time of day the client is calling, the conditions the client is in (such as if he/she is in dire need of first aid or assistance in case of major crashes and emergencies) and other contingencies. We do, however, provide an ETA after we’ve talked to the client via phone after he/she answers the basic questions and we are able to come up with a preliminary assessment.

Aside from your hotline, is there any other way to contact you? Where else can we go to get more information about your services?

Absolutely! Aside from dialling (916) 573-4255, you can also email. You can email us for more questions, to get a free quote, or call us to know more about our services. You can also check out our website

to read about client testimonials and our blog, where we write about topics related to towing and roadside assistance.

What are your accepted modes of payment?

We accept both cash and credit card, but in US currency only. We don’t accept payment by installment, unfortunately.