Easy Towing Answers Client’s Most Frequently Asked Questions

We have a varied list of services, including auto towing (for light, medium, and heavy-duty towing), dolly towing, flatbed towing, motorcycle towing, flat tire change, broken key in ignition extraction, car lockout, gas filling, dead battery jumpstart or replacement, and roadside assistance.

Strictly speaking, ‘roadside assistance’ is an umbrella term used by towing companies to refer to all kinds of services provided to customers who are stranded or stuck on the road, hence the name. The term is more often used than the specific service required by a client because, more often than not, the service required is unique to that client’s situation, and a towing company is mandated to provide said service under any circumstance and since the towing company is, in this case, considered a first responder.

Common roadside assistance services provided to customers include spare tire replacement, car battery replacement, jumpstarting, car lock picking, key duplication and replacement, gas refilling, and so on.

Towing services are technically a form of roadside assistance. Still, to avoid confusing customers, the term ‘towing services’ is used to differentiate them from other forms of roadside assistance since towing companies also offer an array of towing services catering to different types of vehicles, which are usually based on the vehicle’s make, model, dimensions, or weight.

Absolutely. We’ve expanded our towing services to reach every corner of Sacramento. But we get a high concentration of callers located in Elk Grove and other cities in Sacramento County, such as Rancho Cordova, Fair Oaks, Antelope, Galt, Orangevale, North Highlands, Florin, Isleton, and Laguna.

We are available 24 hours a day, 7 days a week, all year long. Yes, that means we’re available on all weekends and holidays of the year, even on non-working holidays. We also stay open despite bad weather, where most shops or services would mostly be closed down.  That means our hotline never goes dead, and a customer service representative is always available to take your call.

As part of company policy, we do not have a standard ETA for our customers calling within Elk Grove and Sacramento County. Aside from practical reasons, it’s also because we don’t like making promises we can’t keep. Every service we provide will be unique to the situation, such as a client’s location, the time of day the client is calling, the conditions the client is in (such as if he/she is in dire need of first aid or assistance in case of major crashes and emergencies) and other contingencies. We do, however, provide an ETA after we’ve talked to the client via phone after he/she answers the basic questions and we are able to come up with a preliminary assessment.

Absolutely! Aside from dialing (916) 588-3060, you can also email. You can email us with more questions, get a free quote, or call us to learn more about our services. You can also check out our website to read about client testimonials and our blog, where we write about topics related to towing and roadside assistance.

We accept both cash and credit cards, but in US currency only. We don’t accept payment by installment, unfortunately.